Safe Food Pro has been a game changer in enabling W Hotels, Sydney manage their HACCP program & improving food & beverage compliance regulations.

W Hotels initially relied on a traditional paper-based HACCP system to manage food safety processes across its three kitchens. This approach was not only labour-intensive but also prone to human error, resulting in an overwhelming paper trail.
The complexity of maintaining accurate records made compliance challenging and audit preparations a time-consuming ordeal.

Safe Food Pro revolutionised W Hotels' approach to food safety by replacing the outdated paper processes with a streamlined digital platform. This transformation significantly reduced the time and effort required to log food safety data. With all information now stored digitally, the risk of errors was minimised, and the team could quickly and easily access accurate records. This shift also led to a more organised and efficient workflow, freeing up staff to focus on other critical tasks.
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“Safe Food Pro has been a game changer in enabling my team to better manage our HACCP program & improving food & beverage compliance regulations.”

With 65 chefs working across multiple kitchens, W Hotels faced challenges in ensuring that all staff adhered to the same high standards of food safety and quality. The previous system allowed for ad hoc task completion, which led to inconsistencies and potential deviations from the hotel’s rigorous brand standards. 

Safe Food Pro introduced standardised digital checklists that chefs could easily access on their smartphones or tablets. These checklists ensured that all procedures were followed consistently, regardless of which chef was on duty. By standardising these processes, W Hotels was able to maintain its high standards across all kitchens, ensuring that every meal met the brand’s strict quality and safety criteria.

Preparing for audits was a daunting task under the old paper-based system. Staff had to manually sift through numerous logs and reports, making it difficult to quickly locate and analyse the necessary data. This manual approach not only consumed valuable time but also increased the risk of missing or incomplete data, which could jeopardise the outcome of the audits.

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With Safe Food Pro’s streamlined reporting capabilities, W Hotels transformed its audit preparation process. The software captured and stored all data in a structured, easily searchable format. This not only made it easier to find and analyse the required information but also significantly reduced the time spent on audit preparations. As a result, W Hotels has seen marked improvements in its audit outcomes, with external auditors praising the clarity and accessibility of their food safety records.

As W Hotels expanded, the need for a robust system to monitor food safety in real-time became increasingly important. The previous manual methods offered limited visibility, making it difficult for management to quickly identify and address compliance issues.

Safe Food Pro provided W Hotels with a centralised management system that delivered real-time insights into all aspects of their food safety operations. This level of transparency allowed management to monitor compliance across all three kitchens continuously. Any potential issues could be identified and resolved promptly, ensuring that the hotel maintained its reputation for excellence in food safety.

As we're all aware, engaged staff is crucial for maintaining high standards in any operation, especially in food safety. However, W Hotels faced challenges in effectively engaging their team with the existing system. The lack of a user-friendly platform led to inconsistent adherence to safety protocols and accountability, which could potentially compromise food safety standards.

‍Safe Food Pro’s intuitive interface and comprehensive training for key staff members, known as ‘Super Users,’ transformed how the team engaged with food safety. The platform made it easier and more engaging for staff to fulfil their responsibilities, fostering a strong culture of accountability. As a result, W Hotels saw a significant improvement in staff participation and consistency in following food safety protocols.

Managing the temperature of perishable goods is critical in the hospitality industry, particularly in a hotel with multiple kitchens. W Hotels needed a reliable solution that could provide real-time monitoring and alerts to prevent spoilage and ensure food safety.

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Safe Food Pro’s integration with temperature sensors across all refrigerators and cool rooms provided W Hotels with the real-time monitoring capabilities they needed. The system sends immediate alerts if temperatures deviate from safe ranges, allowing staff to take corrective action before any food is compromised. This proactive approach has not only ensured food safety but also saved costs by preventing food spoilage.

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“The ability to track real-time refrigeration & freezer temperatures has given me peace of mind in knowing that I can avoid the everyday challenge of food being stored out of safe temperature range due to mechanical breakdowns.”

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Through the strategic implementation of Safe Food Pro, W Hotels has significantly enhanced its food safety management. The transition from a paper-based system to a digital platform has improved accuracy, increased staff engagement, and streamlined audit preparations. The real-time monitoring features have further ensured that W Hotels consistently meets its high standards of food safety, safeguarding its reputation and ensuring the satisfaction of its guests.